Shipping Policy

HOW MUCH DOES SHIPPING COST?

Shipping costs vary by item. 


PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days. This includes processing and production time since most of the products are made to order.

Estimated Delivery Time
As soon as the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days for delivery.

(Shipping carriers continue to experience interruptions and delays due to the COVID-19 pandemic).

If your order has not arrived within the estimated delivery times, please contact our support team at info@lunamothboutique.com.

If your order has not arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item ASAP.

All returns must be in their original packaging and condition and also be made within 15 days of the delivery date.

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item ASAP.

All returns must be in their original packaging and condition and also be made within 15 days of the delivery date.